How can we help?
Answers about buying with BlackOak, your BlackOak account, running your shop on BlackOak Commerce, and BlackOak Consumer.
BlackOak FI
Categories
- About BlackOak Who we are, our partner bank, and how to reach us.
- Buying with BlackOak Your BlackOak account, paying a BlackOak merchant, refunds and order problems.
- For BlackOak merchants Applying, payouts, reserves, disputes and running your shop on BlackOak Commerce.
- BlackOak Consumer The BlackOak Consumer account and BlackOak Mastercard debit card, coming in the first quarter of 2027.
Talk to us
Call
Monday to Friday, 9:00 a.m. to 8:00 p.m. Eastern. Leave a voicemail any time and we call you back within one business day.
Report a problem with a payment
If you see a payment you did not make, or an error on your account, tell us as soon as you can. Submit a request or call us.