Our team is available Monday to Friday, 9:00 a.m. to 8:00 p.m. Eastern. We are closed on weekends and United States federal holidays.
- Phone: (877) 752-6253. You can leave a voicemail at any time and we call you back within one business day. A voicemail counts as telling us.
- Write to us: choose Submit a request at the top of this help center.
- In the BlackOak app: open the order and choose Get help.
- BlackOak merchants: use Help in the merchant portal.
- Sales and partnerships: call (877) 752-6253 and press 3, or email hello@blackoakfi.com.
We reply to every message within one business day.
We will never ask you for your password or a one-time code. If someone who says they are from BlackOak asks for either, hang up and call us on (877) 752-6253.