A refund always goes back the way you paid.
- A card payment is refunded to the card you used.
- A Pay by Bank payment is refunded by ACH credit to the bank account you paid from, through your BlackOak account.
A refund is never made as store credit and never by paper check. Refunds are made when the shop approves them, and your bank or card issuer then takes its own time to post the credit.
If the bank account you paid from has been closed, the refund waits in your BlackOak account until you give us another checking account in your own name. If your card issuer rejects a card refund, we open a case and contact you within one business day.
Questions? Call us at (877) 752-6253, Monday to Friday, 9:00 a.m. to 8:00 p.m. Eastern. You can leave a voicemail at any time and we call you back within one business day.