Sometimes a bank returns a refund, usually because the account you paid from has been closed.
Your money is safe. It waits in your BlackOak account until you link another checking account in your own name in the BlackOak app. As soon as you do, we send the refund there. We do not send refunds by check.
Call us at (877) 752-6253, Monday to Friday, 9:00 a.m. to 8:00 p.m. Eastern. You can leave a voicemail at any time and we call you back within one business day.