You can see the status of every order in the BlackOak app.
If an order has a problem, open the order and choose Get help. You can report an order that was not received, delivered but missing, delayed, lost, damaged, the wrong item, or missing items. We open a case, and a person on our team reviews it with the shop and tells you the outcome.
If the shop has not confirmed that it fulfilled your order within 30 days of purchase, we refund you automatically, the way you paid.
Call us at (877) 752-6253, Monday to Friday, 9:00 a.m. to 8:00 p.m. Eastern. You can leave a voicemail at any time and we call you back within one business day.