If a buyer disputes a payment, or a Pay by Bank payment is returned, you see it in the merchant portal with the amount, the reason and the deadline to respond.
Respond in the portal and attach your evidence, such as proof of delivery and your communication with the buyer. The disputed amount is held on your settlement sub-ledger until the case is decided.
Repeated disputes or returns can affect your tier, limits and reserve.
Questions? Use Help in the merchant portal or call (877) 752-6253, Monday to Friday, 9:00 a.m. to 8:00 p.m. Eastern.