When a buyer pays, you see the order straight away. The full amount is held on your settlement sub-ledger as pending.
Nothing is released until the payment has cleared and you have confirmed fulfillment in the merchant portal:
- Goods: shipped, with valid tracking.
- Services: completed.
If you have not confirmed fulfillment within 30 days of purchase, the order is refunded to the buyer automatically, the way they paid.
Questions? Use Help in the merchant portal or call (877) 752-6253, Monday to Friday, 9:00 a.m. to 8:00 p.m. Eastern.